"AML - I am a donor, and don’t understand why I must complete ID"
"AML - I don’t understand why I need to ID, when its been completed already for my agent/broker"
"AML - I don’t want to link my account to Checkboard"
"AML - I haven’t got open banking for my bank"
"AML - I don’t understand how to use Checkboard and I need help"
"AML - I have not received the Checkboard link"
"Fees - I need help understanding an email outlining additional work that has been sent to me"
"Fees - I have concerns on my completion statement/I have questions on the fees"
"Indemnity - I need an explanation of why I am being asked to pay for a indemnity policy – sale"
"Indemnity - I need an explanation of why I am being asked to pay for a indemnity policy – purchase"
"Post Exchange - What happens after exchange"
"Post Exchange - I need a completion statement, I would like to know how much to send"
"Post Completion - I would like access to documents from the transaction that I didn’t save "
"Portal - The documents are not loading on my portal"
"Portal - How can both clients sign the paperwork on the form"
"Portal - I am trying to do the forms, but they are not auto saving for me"
"Portal - Where can I find the bank details to pay the deposit"
"Portal - What do I need to sign on my purchase transaction on the portal"
"Portal - What do I need to sign on my sale transaction on the portal "
"Purchase - I am buying and there are some letters I don’t understand - Ground rent review"
"Purchase - I am buying and there are some letters I don’t understand - Early redemption charge"
"Purchase - I am buying and there are some letters I don’t understand - Building safety act"
"Purchase - I am buying and there are some letters I don’t understand - Potential sign offs"
"Sale enquiries - I need help answering questions from my buyers solicitors on my sale"
Head office main address:
257 Green Lanes, London, N13 4XE