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Welcome to the comprehensive guide on Trading Standards and Material Information Pack for Estate Agents. This guide aims to navigate estate agents through the crucial responsibilities of disclosing material property information. Understanding these obligations is paramount to comply with the law, ensuring transactions are transparent and lawful.


Why Trading Standards Matter for Estate Agents

Trading standards are pivotal in the estate industry to protect consumer rights and maintain market integrity. For estate agents, adhering to these standards means ensuring all material information about a property is disclosed before it’s listed. This transparency is not just a legal requirement but a cornerstone of consumer trust and confidence in the property market.

The National Trading Standards (NTS) has issued guidelines to help letting agents and landlords enhance the essential information in property adverts. The initial guidance, under Part A, was unveiled in May 2022. This was followed by Parts B and C in November 2023.

What is The Role of Material Information Pack

The Material Information Pack plays a key role in ensuring compliance with the law. It contains all necessary information that might influence a buyer’s decision. By providing this pack upfront, estate agents can avoid the severe consequences of non-disclosure, including unlimited fines, bans, or imprisonment.

Navigating Trading Standards Compliance and Avoiding Penalties

Compliance with trading standards involves proactive steps by estate agents to gather and disclose material information. This guide outlines the importance of understanding what constitutes material information and how to ensure it’s communicated effectively to potential buyers. Avoiding penalties is not just about adhering to regulations but also about fostering a transparent, fair, and efficient property transaction process.

Empowering Estate Agents for Better Compliance with Trading Standards

This guide serves as a resource for estate agents to better understand their responsibilities under trading standards and the importance of the Material Information Pack. By embracing these guidelines, agents can not only prevent legal repercussions but also enhance their professional reputation and build stronger relationships with clients based on trust and transparency.

Understanding the penalties for non-disclosure is crucial for estate agents aiming to comply with trading standards. The government imposes strict consequences for failing to disclose material information, including unlimited fines, lifetime bans, or even imprisonment. This section delves into the severity of these penalties and the importance of adhering to the Consumer Protection Regulations (CPRs).

Why the Penalties for Non-Disclosure Are So Severe

The severity of the penalties for Non-Disclosure reflects the importance of transparency in the property market. Estate agents are responsible for ensuring that buyers have all the information they need to make informed decisions. The government’s stance is clear: there are no excuses for omitting, hiding, or ambiguously providing material information.

Understanding the Risks and The Penalties

Non-compliance can lead to more than just financial penalties. It can affect an agent’s reputation, making it difficult to attract customers and staff. Moreover, serious breaches can result in cessation of trading, highlighting the critical nature of compliance.

Navigating Through Compliance and Avoid Penalties

To navigate through compliance, estate agents must be diligent in their operations. Understanding what constitutes material information and ensuring its upfront disclosure is crucial. Agents should actively consult with professionals, like conveyancers, to accurately identify and disclose this information.



 They replied: “It is a criminal offence to omit material information, to hide material information, to provide material information ambiguously, or to provide material information in an untimely manner. A consumer’s transactional decision can be impacted before, during, or after having entered/concluded a contract. The implications of breaching the CPRs can be serious, not just regarding material information, but any breach of the CPRs. An individual/organisation can be fined an unlimited fine and serve up to 2 years in prison. They can be the subject of a complaint to a redress scheme and face penalties (which, if not paid, they can be expelled from the redress scheme and then are going to be trading illegally because it is a legal requirement to be a member of a redress scheme for engaging in estate agency work in the UK. This would then also open them up to enforcement action by local Trading Standards. They can also issue a prohibition order or a warning order against individuals or businesses – the prohibition order is a lifetime ban from engaging in estate agency work”

Conclusion: The Importance of Compliance

Compliance with trading standards is not optional; it’s essential for the integrity of the property market and the protection of consumers. By understanding and adhering to these regulations, estate agents can avoid severe penalties and contribute to a transparent, fair, and trustworthy property transaction process.

Consulting with conveyancers for precise information disclosure is advised to navigate compliance effectively. This commitment to transparency not only avoids penalties but also fortifies the market’s integrity and consumer protection.

The possibility of a business closing overnight due to non-compliance with trading standards is a stark reality for estate agents. This section explores the consequences of failing to adhere to the Consumer Protection Regulations, focusing on the risks to reputation, financial stability, and the legal ability to continue trading.

The Real Impact of Non-Compliance

Non-compliance can lead to significant negative publicity, detrimental to any estate agency’s reputation. Identified as a law-breaching agent, trust with potential customers and employees is damaged, alongside the financial health impacted by the possibility of unlimited fines. Additionally, such a reputation tarnishes the image and credibility of the business. Moreover, legal sanctions could include a ban from estate agency work or imprisonment, questioning the very continuation of the business.

Strategies for Risk Mitigation

To mitigate these risks, estate agents must prioritise compliance as a core aspect of their business operations. This involves understanding the requirements set out by trading standards and implementing practices that ensure all material information is disclosed properly and timely. Seeking professional advice and employing thorough checks can be effective strategies to prevent non-compliance.

The Importance of Proactive Compliance

Proactive compliance is essential for preventing the drastic consequences of non-compliance. Estate agents should consider adopting comprehensive systems and processes for managing material information. This includes employing or consulting with knowledgeable professionals who can ensure that all listings meet the required legal standards.

The Necessity of Compliance

The potential for a business to face closure due to non-compliance with trading standards is a serious consideration for every estate agent. Estate agents can safeguard their business against significant penalties and ensure legal compliance by understanding the severe implications of non-disclosure and actively implementing measures to correctly disclose all material information.

Estate agents can no longer plead ignorance as a defence against non-compliance with trading standards. This section underscores the critical importance of being well-informed about the Consumer Protection Regulations (CPRs) and ensuring all material information is disclosed upfront.

The End of “I Didn’t Know”

The transition from the Misdescription Act to the CPRs has eliminated the gap in understanding what “material information” entails. The National Trading Standards Estate and Letting Agency Team (NTSELAT) provides comprehensive guidance, specifying the types of information that must be disclosed before listing a property. This clarity leaves no room for ignorance as an excuse.

Proactive Learning and Compliance

Estate agents are encouraged to proactively educate themselves on the 210 specific bits of ‘material information’ identified by NTSELAT. This knowledge is not just for compliance but also for elevating the standard of service provided to buyers and sellers. Understanding and implementing these guidelines is essential for avoiding legal pitfalls and fostering trust in the property transaction process.

The Imperative of Full Disclosure

Full disclosure is now an imperative part of the estate agent’s role. By embracing this responsibility, agents can ensure their practices align with legal requirements, thus avoiding potential penalties. The guidance provided by NTSELAT serves as a critical resource for estate agents aiming to maintain compliance and uphold the integrity of their profession.

A New Standard for Estate Agency

The shift towards full accountability and transparency represents a significant change in the estate agency profession. Agents must fully understand what constitutes material information and how to disclose it effectively. Ignorance of the law does not excuse them; every estate agent has the duty to be informed and comply.

The principle of ‘buyer beware’ has shifted dramatically towards ‘agent beware’, marking a significant transformation in the property transaction landscape. This change places the onus squarely on estate agents to ensure all material information is disclosed well before a transaction progresses too far.

The Shift in Liability

The shift from ‘buyer beware’ to ‘agent beware’ represents one of the most significant changes in the property market over the last century. This transformation places a new level of responsibility on estate agents, requiring them to disclose all material information about a property upfront, thus significantly impacting the traditional transaction process.

Implications for Estate Agents

Estate agents must disclose material information as early as possible in the transaction process. This requires a thorough understanding of material information, including legal, structural, and local area information that could influence a buyer’s decision. Failure to comply can result in severe penalties, including fines and legal actions, which could tarnish an agent’s reputation and operational capability.

Adapting to the New Norm

To adapt to these changes, estate agents are encouraged to take proactive measures. This includes employing or consulting with professionals such as conveyancers early in the sales process, who can assist in identifying and disclosing all relevant material information. Additionally, they should invest in training and resources to stay updated on the evolving legal landscape and consumer protection standards.

A New Era of Transparency

The transition to ‘agent-beware’ marks a pivotal moment in real estate, emphasising the critical role of estate agents in ensuring ethical, transparent, and fair property transactions. By embracing this new standard, they are not only safeguard themselves against legal repercussions but also contribute to a more trustworthy and reliable property market.

Ignoring the new trading standards is not advisable for estate agents. This mindset poses significant risks, including legal repercussions. New changes to trading standards are already in effect, and waiting to see if others face prosecution before taking action is a risky strategy that could lead to severe consequences.

The Risks of Waiting

Hoping to delay action or waiting for others to be prosecuted first is a gamble with high stakes. New changes in trading standards have already been implemented, and the consequences for non-compliance are severe. Estate agents who choose to ignore these changes do so at their own peril.

Proactive Measures Are Essential

The only surefire way to avoid prosecution is by taking proactive measures to comply with the new standards. This involves understanding and implementing the requirements for disclosing material information right from the start.

Urgency in Compliance With New Trading Standards

The message is clear: there is an urgent need for compliance with new trading standards. Estate agents must act now to adapt to the new standards, ensuring that their practices are in line with legal requirements. Waiting and watching is not an option in the face of potential legal action.

The Consequences of Complacency

Ignoring the updated trading standards in hopes that the storm will pass is a dangerous game for estate agents. The industry has seen a significant shift towards stringent compliance and accountability. This move aims to protect consumers and ensure fair dealings within the property market.

Estate agents who choose to overlook these changes, hoping to ‘wait it out,’ might find themselves in a precarious position, facing legal challenges and damaging their reputation and professional standing. The time for action and adaptation to these new rules is now, not later.

Estate agent Duties & Responsibilities

To actively seek out, verify and publish Material Information for property listings or risk a criminal offence, a lifetime ban or unlimited penalty for misleading omission liability for obscuring, misrepresenting, or delaying publication. 

Government law for estate agents to comply. The government sees it as an ethical and legal requirement for the estate agent to publish all ‘Material Information’ about the seller’s property, which could influence a buyer’s decision to view or offer on the property. 

Penalties for failure to publish Failure to comply could lead to up to 2 years imprisonment, a lifetime ban or an unlimited fine. 

There is no defence for agents’ failure to publish upfront because the government is determined to tackle false or misleading property listings, leading to up to 39.8% of transactions collapsing because of insufficient information upfront. 

Where to find the law for estate agents? 

The fifty-plus items of Material Information to be published under the Consumer Protection from Unfair Trading Regulations- CPRs (previously the Property Misdescriptions Act) have been defined by National Trading Standards. 

Agent must advise the seller to involve a conveyancer upfront before listing. 

The estate agent cannot simply download and print off the title deeds and other relevant documentation and pass it to a prospective buyer – and if they did, the prospective buyer should always have been advised to engage with a conveyancer to help them understand.

Agent’s duty disclaim liability if the conveyancer is not appointed upfront 

Notably, the estate agent must note their advice in their client file where they ask the client to ask a conveyancer upfront to help collate all relevant Material Information and ask the client to sign a disclaimer if they choose not to instruct a conveyancer upfront. 

Why involve a conveyancer upfront?

The estate agent will need to have someone review the documents, likely the conveyancer, because the estate agent would need to have specialist advice as they are not conveyancers. As such, the agent needs to recommend a conveyancer’s involvement at an early stage to help read the documents where the Material Information is to be found to decide which must disclosed and published upfront to prospective buyers under Parts A, B and C of Trading Standards. 

Where the agent can find Material Information 

For Parts B and C material information, where necessary, the involvement of a conveyancer might be required.

How does the estate agent find material information?

The estate agent can collect all themselves, such as a copy of the title or lease or, outsource part of all collection or ask third-party suppliers, particularly the conveyancer.

There are over fifty Material Information points that could be published, ranging from restrictive covenants, easements, rights of way, flying freehold, short lease, restrictions, Building Safety Act, short leases, flying freeholds, and many other issues. 

Where and when to publish material information? 

Throughout all transaction stages and in all communication forms, including virtual viewings, telephone conversations, in-person meetings, written communications, and property viewings. This requirement extends to listings on property portals, websites managed by property agents, third-party websites, and printed materials. When space is restricted, they must indicate where or how to access the complete material information.

Duty to update material information 

Agents must promptly update listings and communicate with potential buyers when material information changes or becomes available, enabling them to make educated decisions throughout the property transaction process. This applies to updates on their property particulars, their own websites, and property portals manually if the portals haven’t yet integrated these. 

Verifying ID

Estate agents must take proactive measures to confirm the identity of their clients and ensure they hold the rightful authority to sell the property in question. This verification process can include comparing clients’ identification documents against property titles or deeds or examining relevant lease agreements or contracts.

How to find Material Information? 

-Property Information Questionnaires

These include the Law Society’s TA6 protocol form or the equivalent from the Home Buying and Selling Group BASPI, or the Propertymark form as well as the leasehold equivalent from each. Alternatively, you can use AVRillo’s property forms, which include compliance for all three, are interactive and coded to allow compliance with the law and Trading Standards. 

-HM Land Registry for title documents and boundary plans.

-Local Authorities, via Local Authority searches, to understand pertinent local details.

-The Local Authority Planning Team or portal for planning permissions and regulations.

A Material Information Pack is a comprehensive dossier that plays a pivotal role in the property transaction process. It gathers all critical details about a property that could influence a potential buyer’s decision. This encompasses a wide array of information, from structural conditions and legal encumbrances to environmental factors and more. Its purpose is to foster transparency, ensuring that buyers are well-informed about the property they consider investing in.

What Is The Purpose and Benefits of Material Information Pack

The pack’s creation is motivated by a commitment to uphold trading standards and legal obligations within the real estate sector. By standardising the disclosure of material information, it aims to minimise disputes and streamline the conveyancing process. This proactive approach mitigates buyer risks and enhances the efficiency and reliability of property transactions, benefiting all parties involved.

What Does Material Information Pack Represent for an Estate Agent?

For estate agents, the Material Information Pack represents more than just a regulatory requirement; it signifies a dedication to ethical practices and consumer protection. Offering this pack at the beginning of the sales process underlines an agent’s commitment to transparency and fairness. It establishes trust and positions the agent as a credible and responsible professional in the competitive property market.

Which Strategic Advantages Pack Offers for Estate Agents

Beyond fulfilling legal obligations, the Material Information Pack offers strategic advantages. It serves as a tangible demonstration of an estate agent’s commitment to providing value-added services, thereby distinguishing them from competitors. By ensuring that buyers have access to comprehensive and accurate property information from the start, agents can facilitate smoother transactions, reduce the likelihood of post-sale disputes, and, ultimately, foster a reputation for excellence and reliability in the real estate industry.

The Pack is an indispensable tool in the real estate transaction process. It not only ensures compliance with trading standards but also reinforces the bond of trust between estate agents, buyers, and sellers, contributing to a more transparent, efficient, and ethical property market.

Part A contains information that is always considered material, regardless of the specific circumstances. This ensures that consumers have the essential information needed to decide whether to investigate a property further.

Council Tax or Domestic Rates

Quote: “NTSELAT’s view is that the Council Tax banding / Domestic Rates are always considered material information for every property listing. “

Council Tax band (in England, Wales and Scotland)

The listing must show the property’s Council Tax band, information typically known by the seller. This can be verified through the GOV.UK Tax Service for England and Wales or the Scottish Assessors Association (SAA) for Scotland. Sellers should be consulted to verify if significant changes that could affect the Council Tax band have occurred, with further details available on GOV.UK and the SAA website.

The Council Tax band may be removed in certain cases, and such instances should be clearly indicated in the listing. Properties might also be exempt from Council Tax under specific conditions. If exempt, the listing should disclose the reason, such as a prohibition order. Property agents must also state if a property faces a Council Tax (Empty Homes) Premium, where applicable, within the property description.

Domestic Rates (In Northern Ireland)

The listing should include details about the rates. You can verify the property valuation through the Department of Finance (NI) – Property Valuation website, and the current owner should also confirm these details. Additional information is accessible online via “A guide to rates.” Property agents can choose the payment period to display, ensuring it accurately reflects the property valuation at the time of listing.

New builds and Council Tax / Domestic Rates

For new build properties, the Council Tax band or property rates might be unknown when listing but should be updated once available. Property agents could include a qualifying statement in the property description, such as “new build – Council Tax/rates not yet available,” to inform potential buyers.

Asking price

The listing must display the asking price as a numerical figure. It is acceptable to advertise properties with a price range, provided it genuinely reflects the market value and is not a strategy to artificially boost interest—such as setting a lower price band to fall into a lesser stamp duty category. Pricing can be presented in various formats, such as “offers in the region of” or “offers in excess of.” 

Additionally, the listing should include any other financial obligations linked to the property or the purchase process, like reservation fees or contributions towards communal areas in a freehold property.

Price and new build properties

New build property developments can be advertised as “coming soon” before any construction starts. However, this should be updated with an asking price once it is known. The advertisement must also detail relevant financial aspects such as reservation fees, service charges, estate rent charges, and any expenses tied to commonhold assessments or levies.

Quote: “NTSELAT’s view is that the asking price is always considered material information for every property listing. “


The property listing must specify the tenure type, such as “freehold” or “leasehold,” indicating the legal ownership method. This information is crucial as it influences the owner’s legal rights and the costs associated with the property. The various tenure options include:

  1. – Freehold, referred to as “heritable title” in Scotlan
  2. – Leasehold
  3. – Shared ownership
  4. – Commonhold
  5. – Non-traditional tenure

Further details on each tenure type can be found below.

Quote: “NTSELAT’s view is that the property tenure is always considered material information for every property listing. “


Freehold means the seller owns the property and the land it’s built on. Typically, the owner handles maintenance and enjoys greater freedom to modify the property within local planning guidelines.

Other relevant aspects of freehold ownership may affect certain properties. These should also be disclosed in the listing if applicable.

Freehold with managed common areas

Some freehold properties come with common areas like car parks, gardens, staircases, and lobbies, managed for the benefit of all entitled users. Listings should include any fees related to these areas. Property owners are expected to be aware of these details.

Flying / creeping freehold

This refers to situations where part of the property for sale extends over or beneath another property owned by someone else, such as a room above a shared passageway (like a coach house) or a ground floor room under a neighbour’s upper floor (such as a basement). This arrangement may impact mortgage options and home insurance. Prospective buyers must consider the property’s ongoing maintenance and access rights.

Tenure in Scotland

The property ownership system in Scotland, including for flats within a block, differs from that in England, Wales, and Northern Ireland. Properties are owned outright, akin to freehold ownership, referred to as “heritable title.”


A leasehold grants a legal interest in a property, allowing the leaseholder the option to extend the lease at a cost either during or at the end of the term. The lease outlines maintenance responsibilities and typically requires the leaseholder to obtain the landlord’s consent for internal and external alterations. Leaseholders are usually obligated to pay additional charges, including ground rent, service charges, and contributions to a sinking fund, which are detailed below.

More details on leasehold properties are available through The Leasehold Advisory Service online.

Current ground rent and any review period

The listing should include details about current ground rent payments and the review period.

The seller or owner responsible for these payments should provide this information. It’s essential to mention both the review period and the date of the next review, as the review date may not align with the purchase date.

The Leasehold Reform (Ground Rent) Act 2022, effective in England and Wales, caps ground rents for leases created after 30th June 2022 (or April 2023 for retirement homes) at an annual rent of one peppercorn, essentially zero financial value. This information should be confirmed with the seller and verified in the lease.

Current service charge information

The listing must feature details on current service charge payments, information the seller or owner should possess since they are responsible for these payments, and it should also be documented in the lease. Service charges can be fixed or variable, with the lease specifying the payment period and frequency. Payment methods may differ from property to property.

Additionally, some leasehold management schemes involve contributions to a reserve or sinking fund intended for future or planned maintenance works. Property agents should verify this information with the lease administrator.

Length of lease (also known as the “term”)

The listing should include information on the lease length, as specified in the property’s title documentation and the lease itself. Potential buyers must be aware of the remaining years on the lease, as this can impact their ability to secure a mortgage and could pose challenges if they decide to sell the property later.

Shared ownership

When listing a property under “shared ownership,” it’s essential to include the percentage share for sale, the rent payable on the remaining share held by the landlord, and any additional liabilities or obligations.

Shared ownership is a type of leasehold ownership where the buyer owns a portion of the property and pays rent on the part not owned. Buyers often can buy more shares, eventually owning the property outright, a process called “staircasing.” Note that schemes may vary in devolved nations and should be clearly identified.

Shared ownership typically involves a service charge, and the seller should provide details based on their current payments. Resources are available online through The Leasehold Advisory Service for more information on shared ownership.



The listing should detail any commonhold arrangements. In commonhold, the freehold estate of the property’s land is collectively owned, and a commonhold or residents’ association manages the estate’s common parts.

Commonhold tenure does not impose a limit on ownership duration. Specific legislation governs commonhold properties, and more information on commonhold is available online through The Leasehold Advisory Service.

Shared freehold / share of freehold

The seller might possess a share of the freehold for the building in addition to owning their specific leasehold property. In such cases, multiple leasehold owners collectively own the freehold, sharing responsibility for it.

Despite this shared ownership, additional charges and fees for communal areas may still apply. Sellers should have this information on hand, and property agents can further verify details by reviewing the title documents.

Non-Traditional Tenure

The listing should mention any non-traditional tenures. Non-traditional tenure refers to properties that do not fit into the categories of leasehold, freehold, or commonhold, such as riverboats and park homes.

Owners of privately operated park home sites must have and prominently display a licence. Prospective buyers of park homes and riverboats must consider factors like licence availability, licence costs, mooring fees, and suitable insurance products.

Additional information about tenure

Properties or land can be either registered or unregistered. For registered properties, information is accessible online from the Land Registry (England and Wales), the Land Register of Scotland, or the Land Registry (Northern Ireland) for a nominal fee.

If a property is unregistered, the title deeds may be with the current owner, conveyancer, mortgage lender, or bank. It’s important to verify that the property’s boundary on the title plan accurately reflects the land and property for sale.

Any discrepancies between the title plan and the actual land or property should prompt the seller to consult a conveyancer or the relevant land registration organisation.

Establish Part B information for all properties, considering it material when it involves maintenance or repair costs, impacts mortgage availability, influences relevant insurance product availability, or affects property use or enjoyment. This ensures consumers can make informed decisions about further property investigation.

The physical characteristics of the property

Property Type

A listing must accurately describe the property type, which may include options like:

  1. – Semi-detached
  2. – Terraced
  3. – Bungalow
  4. – Studio

Quote: “NTSELAT’s view is that the property type is always considered material information for every property listing. “

Property type influences considerations like leasehold costs for flats versus houses. For non-standard types, provide additional details in free text. If in a tall building, specify the floor. If above commercial premises, note potential mortgage impact.

Material type / materials used in construction

Ensure property listings accurately describe construction materials, considering impacts on buyer enjoyment, mortgage availability, and insurance products.

Common examples include:

  1. Thatched roofs
  2. Prefabricated buildings
  3. Timber-framed windows

Listings should offer a clear understanding of material makeup through comprehensive photography. However, they must not use photography to conceal details that significantly affect buyers.

Quote: “NTSELAT’s view is that the material type / materials used in construction is potentially material information where there is an impact on the buyer. “

The number and type(s) of room 

Property listings must accurately describe the number and type(s) of each room, including intended or current use and room size details (e.g., measured between internal walls).

Floor plan diagrams may be used instead of written measurements. Descriptions should highlight areas affected by room shape, such as bedrooms with sloped roofs/ceilings.

Rooms should not be labelled as “bedrooms” if they don’t meet building regulations. Consult building regulations, planning documents, or the local council when uncertain.

Quote: “NTSELAT’s view is that the numbers and types of room are always considered material information for every property listing. “


Electricity supply

In crafting your property listing, ensure it provides an accurate account of the electricity supply, covering:

  1. – Wind turbines for sustainable energy
  2. – Solar PV (Photovoltaic) panels for green power
  3. – Generator/private supply with specified type

Also, highlight:

  1. – Details on storage batteries and electric vehicle charging
  2. – Any lease agreements with third parties for supply or installation

Owners/sellers should readily furnish this essential information to agents for a comprehensive listing.

Water supply

In your property listing, ensure an accurate description of the water supply for domestic use, noting if it’s metered. Common examples include:

  1. – Wells
  2. – Boreholes
  3. – Springs

These supplies may entail homeowner responsibilities, such as maintenance and water quality control, per local regulations (e.g., Under The Water Industry Act 1991 in England and Wales).

If the supply originates beyond the property boundary, disclose relevant access issues (e.g., easements, wayleaves) for maintenance or repair.

Owners can furnish this data to agents, while title documents, lease agreements, and deeds can be reviewed for land rights/restrictions.


Accurate description of sewerage arrangements should be included in property listings.

Common examples:

  1. – Septic tank (including tank type)
    – Domestic/small sewage treatment plants (including plant type)
    – Cesspit
    – Cesspool

Maintenance and costs vary; may have additional registration requirements. Responsibility for property boundary drains should be disclosed. The existing property owner should provide this information to the agent.


When listing a property, it’s crucial to provide an accurate description of its heating setup. Here are some common examples of heating types to consider:

  1. – Electric central or room heating
    – Communal heating systems (heat networks, and community/district heating system(s))
    – LPG/oil central heating (tanks and/or bottles)
    – Wood burner/open fire
    – Biomass boiler
    – Solar panels and related technology
    – Ground or air source heat pump

Each of these heating sources comes with its own set of considerations and maintenance requirements. It’s essential to detail all sources of heating to ensure potential buyers or tenants have a clear understanding of what to expect.

Moreover, property agents should indicate if there are separate arrangements for water heating and space heating. For instance, a property might feature a gas boiler for water heating while relying on electric radiators for room heating.

By providing detailed information about the heating systems in a property listing, agents can help buyers and tenants make informed decisions that align with their needs and preferences.

Communal heating systems

When a property features a communal or district heating and/or cooling system, such as in a managed block of flats, it’s crucial to include the following information in the listing:

Charging Method: Clarify how the cost of the heating supply will be charged. Will prospective buyers be billed based on usage, through a general apportionment, or as part of a service charge?
Energy Provider Control: Indicate whether prospective buyers will have any control over selecting the energy provider for the communal system.
Heating Control: Specify whether prospective buyers will have any control over the heating system, including the ability to turn it on and off.

Typically, communal or district systems energy is supplied under a commercial contract through the freeholder or block manager. Consumers often have limited control over its management but are responsible for covering associated costs. It’s essential to inform consumers about this arrangement to manage expectations.

Furthermore, if any heating equipment within the property is leased rather than owned outright (e.g., leased solar panels from a third party or company), this detail should also be included in the property listing.

Providing transparent information about communal heating systems and associated arrangements ensures that potential buyers or tenants are well-informed about the property’s heating setup and associated responsibilities.


In a property listing, it’s essential to accurately describe the broadband supply available. Here are some common examples of broadband types to consider:

  1. ADSL copper wire
  2. Cable
  3. FTTC (fibre to the cabinet)
  4. FTTP (fibre to the premises)

Please note that this list is not exhaustive. Broadband installation types may be available from Fibre broadband | Openreach.

In cases where a property has an exclusive or dedicated broadband supplier, such as in a new build property estate, the listing should specify whether the buyer can change providers on the open market.

If there is no primary broadband infrastructure/supply, including other relevant options that allow internet connection, such as satellite or mobile services, is crucial.

For specific information regarding speeds and coverage in the area, we recommend directing potential buyers to the Ofcom checker for accurate details.

Mobile signal/coverage

When creating a property listing, it’s vital to accurately describe the mobile signal and coverage available at the location. This should encompass any known issues or restrictions regarding mobile phone signals.

Sellers and agents are responsible for disclosing any known issues with mobile phone signals, including areas of restricted coverage specific to the property. Being transparent about these factors allows potential buyers to make informed decisions regarding their connectivity needs.

To offer buyers insight into specific speeds and coverage in the area, it’s advisable to direct them to the Ofcom checker. This resource provides valuable signal strength and network coverage information, helping buyers assess whether the property meets their mobile connectivity requirements.

By including detailed information about mobile signals and coverage in the property listing, sellers and agents can ensure that potential buyers clearly understand the connectivity situation, facilitating informed decision-making.

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In a property listing, it’s essential to accurately describe the parking availability at the location. Here are some common examples of parking options to consider:

  1. – Drive
  2. – Garage
  3. – Street parking (permit/no permit required)
  4. – Communal car park (with or without allocated spaces)
  5. – No parking available

Please note that this list is not exhaustive. A property may offer multiple parking options, and all available options should be listed in the property description.

If car parking is part of any service charge, it should be included in the service charge details. If it requires a separate payment, this information should also be included.

Allocated parking

Furthermore, details regarding the location of allocated parking in relation to the property should be provided. Additionally, if there are designated disabled parking spaces, such as on-street dropped-kerb disabled bays, this information should be included where known.

By detailing the parking options and related details in the property listing, potential buyers can assess whether the property meets their parking needs and preferences.

Electric vehicle (EV) charging capabilities

Property agents are encouraged to provide information regarding existing or potential electric vehicle (EV) charging capabilities at the property. Additionally, if a property is eligible for obtaining a parking permit, such as in a local authority Residents’ Parking Zone, buyers should be informed of any associated costs or limitations.

Parking space

Agents may find it beneficial to specify whether the parking space is included in the title deed or if there is a separate deed/contract for the parking space. This detail helps buyers understand the ownership status of the parking facility.

While some properties may have access to other car parks, it’s important to note that this differs from a communal residential car park. Consumers should be aware that accessing alternative car parks may result in additional insurance costs, and this information should be disclosed to them.

By providing comprehensive information about EV charging capabilities, parking permit availability, ownership status of parking spaces, and potential insurance implications of alternative car parks, property agents ensure that buyers are well-informed about parking-related matters, helping them make informed decisions regarding their property purchase.

Part C information may or may not be necessary, depending on whether the property is affected by the issue being addressed. This section is specifically relevant to properties impacted by the particular issue due to their location or other factors.

Building Safety

When listing a property, it’s essential to include accurate information regarding any known building safety issues and any planned or required works to address these concerns. Here are some common examples of building safety issues to consider:

  1. Unsafe cladding
  2. Integrity of building materials (e.g., asbestos)
  3. Risk of collapse (e.g., damaged roofs or structural failures)
  4. At-risk wooden decking for external structures (including balconies)
  5. Lack of emergency lighting where required
  6. Insufficient fire/smoke alarm systems

This section is not limited to fire safety in tall buildings but encompasses any safety issue in a residential building that could impact the buyer’s cost of repair or maintenance, availability of mortgage or insurance products, or their peace, privacy, or enjoyment of the property.

If multiple issues are present, all should be listed. Complex issues should be explained in simple terms, with the scale of any remediation or development work clarified.

In cases where building safety work has already been completed, such as remediation to unsafe cladding, obtaining a copy of the completion certificate is recommended.

Prospective buyers should be able to obtain answers to the following questions:

  1. What is the defect/hazard?
  2. What work needs to be done?
  3. What work has already been completed?
  4. What will the potential cost be to the new purchaser?
  5. Will it affect the buyer’s ability to reside within the property? (e.g., need for temporary accommodation during works)

The costing of work and liability for remediation or waking watch fire patrols can be complex. If the estimated cost is unknown, the listing should warn prospective buyers of potential considerable costs of repair or remediation.

Legislative changes following the Grenfell Tower disaster have brought widespread attention to building safety. Buyers must understand the implications of these changes, including compliance with new legislation, planned remedial works, financial implications, disruption to the property during works, and responsibilities regarding building safety.

Each building’s situation is unique so that some questions may be more complex. Seeking professional advice is advisable to ensure a thorough understanding of the building’s safety status and any associated implications for potential buyers.

Restrictions and rights


In a property listing, it’s crucial to accurately describe any known statutory or contractual restrictions related to the property. Here are some common examples of restrictions to consider:

  1. Conservation areas (HMLR – Local Land Charges, Local Planning Authority) 
  2. Lease restrictions (HMLR)
  3. Listed building status (HMLR – Local Land ChargesHistoric EnglandCADWHistoric Environment ScotlandNI Direct) ■
  4. Real burdens (only in Scotland) 
  5. Restriction on permitted development. (Article 4 Direction) (HMLR – Local Land Charges, Local Planning Authority) 
  6. Restrictive covenants (HMLR
  7. Tree preservation orders (HMLR – Local Land Charges, Local Planning Authority)

Please note that this list is not exhaustive, and the terminology may vary between devolved nations. Therefore, it’s essential to explain the nature of the restriction and its implications in detail.

Common restrictions may include limitations on the following:

  1. Sub-letting part or all of the property
  2. Running a business from the property
  3. Renting the property as a holiday home
  4. Parking large vehicles or static homes on the premises

For properties in Scotland, it’s also important to consider the existence or nature of reservations or real conditions.

By providing comprehensive information about statutory or contractual restrictions, potential buyers can understand any limitations or obligations associated with the property, allowing them to make informed decisions regarding its purchase.

Rights and easements

In a property listing, it’s important to accurately describe any known rights or easements related to the property or land. Here are some common examples to consider:

  1. Public rights of way across the land
  2. Easements (HMLR
  3. Servitudes (Registers of Scotland

A Public Right of Way (PROW)

A Public Right of Way (PROW) is a legal record of the public’s rights of way, categorised into four types:

  1. Footpaths: Intended for walking, running, mobility scooters, or powered wheelchairs.
  2. Bridleways: Designed for walking, horse riding, bicycles, mobility scooters, or powered wheelchairs.
  3. Restricted byways: Accessible for any transport without a motor, as well as mobility scooters or powered wheelchairs.
  4. Byways open to all traffic: Permit any form of transport, including cars, although they are primarily used by walkers, cyclists, and horse riders.

Definitive maps of public rights of way are available, which property agents may find useful for reference. It’s important to note that the presence of rights of others over the use of property and land can impact the privacy, security, and enjoyment of the property.

Flood and erosion risk

Pragmatic and diligent approach

In a property listing, providing an accurate description or statement regarding any known risk of, or actual, flooding at the property is essential. Flood risk can impact maintenance or repair costs, mortgage availability, and the availability of relevant insurance products, such as building or contents insurance, or may lead to increased insurance premiums.

To help property agents understand the concept of “flood risk,” three questions should be addressed:

  1. Has the property been flooded in the last 5 years?
  2. What are the sources of risk? (e.g., river, sea, groundwater, surface water, etc.)
  3. Are there any flooding or sea defenses at the property? (Including details).

By answering these questions, potential buyers can better understand the flood risk associated with the property and make informed decisions regarding its purchase.

Pragmatic and diligent approach

Property agents should adopt a pragmatic and diligent approach to disclosing historic flooding at a property. In addition to the standard flood risk questions, the following minimum additional information should be provided:

  1. When the property flooded, covering all flood events.
  2. The frequency of flooding events.
  3. The source of flooding (e.g., whether it resulted from a river bursting its banks, groundwater, sea, or other factors).
  4. Adaptations made to the property to mitigate or prevent future flooding events. This should include any flood or sea defenses installed and any measures taken to reduce future impacts.
  5. Whether there are known issues with obtaining insurance products due to flood risk.

By furnishing this comprehensive information, property agents can ensure potential buyers are fully informed about the property’s flood history, measures taken to address flood risk, and any associated insurance challenges. This approach promotes transparency and empowers buyers to make well-informed decisions regarding the property’s suitability for their needs.

Pragmatic and diligent approach

Property agents should adopt a pragmatic and diligent approach when disclosing historic flooding at a property. This means providing thorough and practical information to potential buyers, ensuring they clearly understand the property’s flood risk history and any associated implications.

In addition to the standard flood risk questions, agents should go the extra mile by disclosing:

  1. When the property experienced flooding, including details of all flood events.
  2. The frequency of flooding occurrences.
  3. The source of flooding, such as river overflow, groundwater, sea inundation, or other factors.
  4. Any adaptations made to the property to mitigate or prevent future flooding, including the installation of flood or sea defenses and other protective measures.
  5. Known challenges with obtaining insurance products due to flood risk.

By taking this pragmatic and diligent approach, property agents can demonstrate their commitment to transparency and accountability, helping potential buyers make informed decisions about the property’s suitability for their needs and risk tolerance.

Planning Permission or proposal for development

A comprehensive property listing should include an accurate description or statement of any existing planning permission or proposals for development, construction, or change of use affecting the property and its immediate locality. Property agents are encouraged to take a pragmatic approach to defining what constitutes the “immediate locality” based on the specific circumstances of each property and identified issues.

Common examples of planning issues that should be addressed in the listing include:

  1. Existing planning permission affecting the property’s construction, development, or change of use.
  2. Any Article 4 directions or related restrictions from the local authority that limit permitted development rights, including changes of use to Houses in Multiple Occupation (HMOs), applicable in all devolved nations.
  3. Building works to surrounding structures that may impact privacy or light, such as neighbouring properties constructing second-story extensions.
  4. Obstructions to views resulting from ongoing or proposed developments, such as planned construction on a greenfield site opposite the property.

Prospective buyers should be directed to the relevant local authority website for updates on planning applications and larger developments in the area.

By providing detailed information about planning permissions and proposals, property agents enable potential buyers to assess the impact of future developments on the property and its surroundings, empowering them to make informed decisions about their purchase.

Property accessibility and adaptations

In a property listing, it’s important to include an accurate description or statement of any known property adaptations or features that enhance accessibility. To clarify what we mean by “accessibility/adaptations,” NTSELAT considers the following items to be material information:

  1. Step-free access from the street to the inside of the property, which may include ramps or lifts.
  2. Wet room or level access shower.
  3. Lateral living, where essential living accommodation is all on the entrance level.

To aid property agents in understanding these features, taking photographs that showcase them effectively is recommended. This could include photographs looking outward to any private outside amenities or gardens (if present) and photographs looking back into the property to highlight the accessible features.

By providing detailed descriptions and visual representations of accessibility adaptations and features, property agents can ensure that potential buyers clearly understand the property’s suitability for their needs. This transparency enhances the buyer’s ability to make informed decisions about the property.

Step-free access (ramps/lifts)

Property agents should remember to describe the access to the front door of the property when using the term “step free access”, including photos of dropped kerbs, ramped pathways etc. Agents should disclose the presence of star lifts/internal lifts and existing ramps. If there is a dropped kerb, it is always advisable to disclose this and to provide a photograph for visual aid. As mentioned above, property agents should also include a description of garden access.

Wet room/ level access shower

Property agents should ensure the disclosure of any wet floor shower rooms, level access or walk-in showers, and/or specialist baths within the property. Utilising photography can effectively achieve this disclosure.

Lateral living – living room/kitchen/bathroom and at least one bedroom on entry level/one floor

For single-storey properties or those with essential facilities on the entrance level, it’s crucial to include this information in the property listing. This category encompasses properties with additional rooms above the entrance level, but the living room, kitchen, bathroom, and at least one bedroom are located on the entry-level.

Coalfield or mining area

An inclusion should cover, where applicable, verification of a property’s location on a coalfield or its direct impact on other mining activities.

Limited details regarding non-coal mining activities can be sourced from the British Geological Survey, including non-coal mining plans and access to mining plans, Opengeoscience scans, and photos through their database.

Real estate agents seeking to determine a property’s susceptibility to coal mining effects should refer to the Coal Authority’s Coal Mining Reporting Area via the Interactive Map Viewer.

Positioning a property within a coalfield or mining zone might influence the availability of mortgages or pertinent insurance offerings, such as building insurance.

Determining who pays for the Material Information Pack is a strategic decision for estate agents. This decision is not just about compliance with trading standards; it’s about adding value, enhancing marketability, and expediting the property transaction process.

Cost Implications and Strategic Considerations

Estate agents face a choice: absorb the cost to distinguish their service or pass it on to the seller as an investment in the sale’s success. Absorbing the cost could position an agency as providing premium service, potentially attracting more listings by offering added value at no extra charge to the seller. On the other hand, when sellers pay for the pack, it can be positioned as a commitment to a swift and smooth sale, demonstrating seriousness about selling.

Cost Implications and Strategic Considerations

Estate agents face a choice: absorb the cost to distinguish their service or pass it on to the seller as an investment in the sale’s success. Absorbing the cost could position an agency as providing premium service, potentially attracting more listings by offering added value at no extra charge to the seller. On the other hand, when sellers pay for the pack, it can be positioned as a commitment to a swift and smooth sale, demonstrating seriousness about selling.

Benefits of Investing in the Pack

This can be a powerful marketing tool for agents who choose to cover the cost. It shows a commitment to transparency and efficiency, qualities that can set an agency apart in a competitive market. Additionally, this approach may speed up the selling process, as all necessary information is readily available from the outset, reducing delays in the transaction.

Seller-Paid Packs: A Commitment to Selling

When sellers pay for the pack, it offsets the agency’s upfront costs and engages the seller in the process, potentially making them more invested in a successful outcome. This strategy can also be an effective way to gauge a seller’s commitment to the sale. Agents can explain that investing in the pack upfront can make the property more attractive to buyers, as it assures them that all material information has been disclosed and verified.

Navigating the Competitive Landscape

The decision on who pays for the Material Information Pack also depends on the competitive landscape and sellers’ expectations in the market. Some agents might find that offering to cover the cost gives them a competitive edge, while others may operate in markets where it’s customary for sellers to bear these costs.

Conclusion: A Flexible, Strategic Approach

In conclusion, whether the estate agent or the seller pays for the Material Information Pack should be a strategic decision based on market positioning, competitive advantages, and the desire to streamline the sales process. By carefully considering these factors, agents can choose the approach that best suits their business model, enhances their value proposition, and supports their commitment to compliance and transparency in the property market. This strategic decision is not just about absorbing costs; it’s about investing in the success of each transaction and building lasting relationships with clients based on trust and transparency.

Expanding on the importance of choosing the right Material Information Pack, it’s essential to recognise that this decision can significantly impact an estate agent’s ability to ensure compliance with trading standards and safeguard against potential legal issues. The right pack not only aids in streamlining the property transaction process but also plays a crucial role in protecting estate agents from prosecution, fines, or bans.

Choosing the Right Pack

The selection process for a Material Information Pack should prioritise comprehensive coverage. The most effective packs leverage automated third-party data sources, Land Registry deeds, and independent preliminary legal analyses to ensure all material information is accurately captured and disclosed. This level of detail is critical in meeting the stringent requirements set forth by trading standards and providing a transparent and efficient transaction process for buyers and sellers alike.

Cost Considerations

Cost, while an important consideration, should not be the sole determinant when choosing a pack. The focus should be on the value it brings to the transaction process, including how it enhances compliance, speeds up transactions, and ultimately contributes to a smoother, more reliable service. Estate agents should consider packs that offer a balance of cost-effectiveness and comprehensive legal protection.

Be Informed When Choosing

Engaging with a reputable provider, such as Avrillo, known for their commitment to compliance and quality, can offer estate agents peace of mind. These providers understand the nuances of trading standards and have designed their packs to address the specific needs of the estate agency industry, ensuring that agents can confidently navigate the complexities of property transactions.

Reducing the risk of prosecution for non-disclosure is critical for estate agents. The key is early involvement of a conveyancer in preparing the Material Information Pack.

In-depth Engagement with Conveyancers

The early involvement of conveyancers is not merely a checkbox exercise but a foundational strategy for risk mitigation. Estate agents should engage conveyancers at the start and work closely with them to scrutinise every aspect of the property’s material information. This collaboration ensures that all potential legal pitfalls are identified and addressed before the property is listed, significantly reducing the risk of later disputes or penalties.

Comprehensive Evaluation of Material Information Packs

Choosing the right Material Information Pack requires a thorough evaluation. Agents should consider packs that compile basic property details and incorporate advanced legal analysis and automated data verification. This includes checking for planning permissions, building regulations, and potential land or property disputes. A pack that offers a preliminary legal analysis can provide a clear advantage by anticipating issues that may arise during the sale process.

Educational Initiatives for Agents

To further reduce the risk of prosecution, estate agencies can invest in educational programs for their agents. These programs should cover the latest developments in trading standards and conveyancing processes. By staying informed about the legal requirements and best practices, agents can better navigate the complexities of property transactions, ensuring compliance and enhancing client trust.

Leveraging Technology for Compliance

Modern technology offers tools that can assist in ensuring compliance with trading standards. Estate agents should leverage software that helps identify material information through automated checks against public and private databases.

In today’s property market, compliance with trading standards is not just a legal obligation but a cornerstone of ethical practice for estate agents. The significance of material information in property listings cannot be overstated, as it directly influences consumer decisions and trust. This expanded guide draws upon the National Trading Standards Estate and Letting Agency Team’s (NTSELAT) detailed instructions for estate agents, ensuring that property listings are not only compliant but also serve the best interest of both buyers and sellers.

Key Factors Affecting Estate Agents:

  1. Comprehensive Disclosure: NTSELAT mandates the disclosure of all material information that could influence a consumer’s decision-making process. This includes, but is not limited to, property price, tenure, council tax bands, and any physical characteristics of the property.
  2. Avoiding Misleading Omissions: The omission of critical details can lead to severe penalties under the Consumer Protection from Unfair Trading Regulations (CPRs). Estate agents must ensure all material information is prominently displayed in listings to prevent misleading consumers.
  3. Early Involvement of Professionals: Estate agents are encouraged to engage conveyancers or surveyors at the outset to identify and disclose the 210 specific bits of ‘material information’. This proactive approach not only aids in compliance but also streamlines the property transaction process.
  4. Adaptation to Legislation: The NTSELAT guide, alongside CPRs, outlines the responsibilities of estate agents in the clear and timely provision of material information. It’s crucial for agents to stay updated on legal requirements to avoid penalties, including fines or imprisonment.
  5. Educational Resources: NTSELAT provides resources and guidance to assist estate agents in navigating the complexities of material information disclosure. Estate agents are urged to familiarise themselves with these materials to enhance their understanding and compliance.

This guide, rooted in the principles outlined by NTSELAT, underscores the necessity for estate agents to meticulously adhere to trading standards through diligent disclosure of material information. By doing so, estate agents not only safeguard their professional integrity but also contribute to a more transparent, fair, and efficient property market.

Source: National Trading Standards Estate and Letting Agency Team (NTSELAT), Material Information in Property Listings (Sales), Version 1.0, November 2023.  (click to download)