COVID-19 Call Surgery Temporarily Closed | AVRillo


The housing market has been given the green light to reopen in England.

AVRillo are members of various industry organisations who have been working over the last few weeks with the Government to develop guidance and stress the vital role the industry plays in the UK’s economy.

Amazing news, from 13th May, the Government’s amended regulations for key activities extend to moving home (providing Public Health England and other Government guidelines are followed, including physical and social distancing). This now allows other legal firms, search companies and third parties, who were closed or on skeleton staff, to slowly start proactively progressing the 373,000 property transactions that Zoopla estimates went on hold on 26th March.

Our actions

Rest assured we are already working hard in the background and will be getting to your transaction soon. The more time we have off the telephones, the more time we can devote to working on your case, and the faster we can help you move.

For this reason, our telephone lines will be temporarily on hold to ensure we give you the best service.

You can imagine the backlog and logistics faced by legal firms and third parties with the sudden green light given after 7 weeks of lockdown and the pent up demand from over half a million home movers that were affected by these regulations so please bear with us all.

AVRillo therefore again take this opportunity to thank you for your patience as we, and other firms start getting back resources, including staff on furlough and ensuring offices and staff can also comply with existing safety precautions. We repeat, whilst there may be a delay in correspondence, we are always working in the background and will get back to you.

In the meantime, clients can login to our 24/7 online portal to get a live update on their case or, if you have an urgent question, please email our emergency team at Alternatively if are you are calling to ask for a case update, our bank details for completion, or want to make payment for searches, please read the FAQ below.

Please continue to be alert, and be safe in what is still a very difficult time.




Summary of next steps

Case updates

1) See our frequently asked question below as in initial guidance.

2) Specific updates for clients. It will save you time if you can log in to your 24/7 online portal for an update (using password emailed at the start of your case). If the update is not there it means it means we are working on your case or waiting on a response from a third party.

3) If you are looking to exchange in the next few weeks, you will be amongst the first we will be looking at and updating.

4) If your transaction is in its early stages rest assured you are still being looked after and your case will be worked on.

5) If you have an urgent question please email our emergency team on email

FAQ – Frequently Asked Questions


Early stages

We will review papers once received from the seller’s lawyers.

Additional enquiries

This is the longest part of the conveyancing transaction, these will be progressed as other firms slowly come out of lockdown. Rest assured when all additional enquiries have been completed, we will notify all parties. If you do not hear from us, it means these are still being dealt with by third parties.


On the day we open the file we ask clients to pay for searches electronically. Once paid, they are ordered. You can pay online at Unfortunately, many local authorities are still closed, hopefully slowly re-opening, meaning there will be a delay in receiving searches.

Mortgage offers

Clients will be sent their offer directly. Once we receive our version from the lender, we will notify all parties.


Issue of contracts

We issue contracts immediately on the day that the file is opened. All parties are also notified advised, so there will be no delay.

Additional enquiries

When received from the buyer solicitors, they will be processed and sent to the client.

Management packs

We ask clients for details of their relevant management company or landlord. After we have this information, we email the landlord or management company, ask them to take payment directly from the client and notify all parties.

From the whole team here, we would like to thank you for your patience and continue to be alert and stay safe.


For further industry guidance from the Conveyancing Association, please click here.