AVRillo is a trading name of AVRillo LLP. Accordingly references in the Legal Notices and elsewhere on this website to “AVRillo” mean A V Rillo LLP.
AVRillo LLP is a limited liability partnership registered in England and Wales with registered number: OC328134. Its registered office is:
Gor Ray House,
758 Great Cambridge Road,
AVRillo LLP is registered for VAT purposes with VAT registration number GB 706444054.
AVRillo LLP is regulated by the Council for Licensed Conveyancers under the Practice Licence number: 3421.
The registered Partners are:
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We will do our best to meet your objective of buying your property and act in accordance with the professional standard expected of a reasonably competent conveyancer).
However, if there is an occasion where you feel that we have not met those standards, then you have the right to complain to the CLC (in which case we do have an internal complaints procedure which the CLC encourages you to explore first). In the unlikely event that you have a complaint, then please notify me, and I will send you our internal complaint procedure.The CLC have a ‘Reporting Problems’ link on their website (https://www.clc-uk.org/consumers/reporting-problems/). It explains that:
“Practices regulated by The CLC are bound to comply with the Regulatory Arrangements which set out the professional standards we expect of all firms and individuals. However, if you have not received the standard of service you could reasonably expect, you should complain to your lawyer. If you are not satisfied with how they deal with your complaint – or they have not responded within eight weeks of you submitting the complaint – you can complain to the independent Legal Ombudsman.”
AVRillo is committed to providing a high-quality legal service to all our clients, and whilst we aim to provide the highest standards of service, we recognise that, as with any other service provider, misunderstandings can sometimes arise. If you have a complaint you please notify us immediately. Rest assured, we won’t get offended and it will not compromise your case, but actually help it along. We prefer to know as it will help better help resolve complaints. The slower you report, the more risk of your complaint not getting fully resolved because memories fade. The more time that elapses the more risk there is. Simply notify your individual lawyer by email, and copy your complaint to the complaints partner Mr. A V Piccirillo on firstname.lastname@example.org. It gives us the best opportunity to ensure things run smoother in the future, and give us the best chance of keeping you happy. An early complaint will allow for a contemporaneous investigation and get a really understand of how you feel, and why, at the very time you have that feeling.
Yes, and in writing for many reasons to benefit you, as well as your lawyer, in order to resolve this for you. Firstly, so that we can fully understand and review your complaint and give it the time it justified. Secondly, because The Legal Ombudsman is unable to investigate a complaint until you have first complained to your lawyer, i.e. AVRillo. They will only review your complaint after you and AVRillo have gone through our internal complaint’s procedure.
As AVRillo is regulated by the Council of Licenced Conveyancers (CLC) we want to inform you that our governing body, the CLC, has a reporting section on their website which provides more information about the complaints process. Our internal process is set out below, and note, any change any of timescales will also be notified.
If you have any questions in relation to this policy please contact us at:
Mr Tony or Mr Angelo Piccirillo
758 Great Cambridge Road