Legal Notices and Information
AVRillo is a trading name of AVRillo LLP. Accordingly references in the Legal Notices and elsewhere on this website to “AVRillo” mean A V Rillo LLP.
AVRillo LLP is a limited liability partnership registered in England and Wales with registered number: OC328134. Its registered office is:
257 Green Lanes,
London,
N13 4XE
AVRillo LLP is registered for VAT purposes with VAT registration number GB 706444054.
AVRillo LLP is regulated by the Council for Licensed Conveyancers under the Practice Licence number: 3421.
The registered Partners are:
- Antonino Piccirillo. Solicitor. Solicitor of the Supreme Court of England & Wales, Regulated by the SRA, ID No. 154187.
- Angelo Piccirillo. Solicitor of the Supreme Court of England & Wales, Regulated by the SRA, ID No; 143982.
- Josephine Piccirillo.
- Rossana Piccirillo.
Warning – How to read use this site and its contents.
The information on this site is for general information purposes only and does not claim to be comprehensive or provide legal or other advice. Articles and other publications on this site are current as of their date of publication and do not necessarily reflect the present law or regulations. AVRillo accepts no responsibility for loss which may arise from accessing or reliance on information contained in this site. AVRillo is not responsible for the content of external internet sites that link to this site or which are linked from it.
The contents of this site are protected by copyright under international conventions. Users are permitted to read the contents and make copies for their own personal use. They may also give copies (in paper or electronic form) of reasonable extracts on an occasional basis free of charge to colleagues and clients for their personal use, on terms that:
- AVRillo is acknowledged as the source
- the text is not altered in any way and
- the attention of recipients is drawn to this Warning.
All other use and copying of any of the contents of this site is prohibited unless the prior written consent of AVRillo is obtained. AVRillo reserves the right at its absolute discretion to prohibit any link to materials or information on this site. Where access to restricted parts of this site is subject to more specific terms, those terms apply instead. Copying from websites of third parties is subject to any requirements applicable to those sites.
Cookies Policy
What is a Cookie?
Our website uses cookies. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Types of Cookies Used on This Site
Strictly Necessary Cookies
Some of the cookies on our website are essential in order to enable you to move around the website and use its features. This includes accessing secure areas of the website.
Performance Cookies
Some of the cookies on our website collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
Functionality Cookies
These cookies allow our website to remember choices you make and provide enhanced, more personal features. For example, we use cookies on the online seminar registration and online publication order forms so that if you wish to complete another form on this website you do not have to re-enter all your details. You have the option on these forms for your details to be saved when you close your internet browser so that you do not have to enter them again to register for another seminar or publication in the future.
Third Party Cookies
Our website also allows third parties to download cookies to your device. For example, cookies from sharethis.com are used to allow you to send a page from our website to your social media account such as Facebook or Twitter. Cookies from Google and YouTube are also used. The YouTube cookie is set on pages that contain YouTube videos. These third party cookies are not under our control. For further information about their use see sharethis.com, www.google.com and www.youtube.com.
By using our website, you agree that we can place these types of cookies on your device.
Our Complaints Policy/Procedure
AVRillo is committed to providing a high-quality legal service to all our clients, and whilst we aim to provide the highest standards of service, we recognise that, as with any other service provider, misunderstandings can sometimes arise. If you have a complaint, please notify us immediately. Rest assured, we won’t get offended, and it will not compromise your case but may help progress it. We prefer to know about any issues as soon as possible, as it will help to better resolve them. The longer you take to make a complaint, the harder it becomes for us to resolve this to your satisfaction.
AVRillo is a legal firm regulated by the CLC - Council of Licensed Conveyancers. As such we follow the Licensed Conveyancers code and also cooperate fully with the Legal Ombudsman if appointed. We will comply with Outcome Focused procedure in respect of complaints. That means we investigate your complaint and deal with the required steps if the service we provided is not expected of a reasonable conveyancer and/or a reasonable conveyancing firm, and we will provide appropriate redress steps.
We will treat complaints seriously and provide appropriate options, and we aim to deal with your complaint to your satisfaction, but if not, you have a right to make a complaint to the Legal Ombudsman.
However, before the Legal Ombudsman accepts a complaint for investigation they will check with you that that you have tried to resolve your complaint with us first.
The complaint procedure below describes the stages and processes to follow before the Ombudsman accepts your complaint. Note. Please take the contents of this document as the document setting our complaint procedure.
How do you notify us of your complaint?
Notify your conveyancer by email and send a copy of your complaint to our Director of Operations, Mr A Sturge ast@avrillo.co.uk. Please also call us if you prefer on 02083703877 or send us your complaint via post to our office address.
In writing: Please set out your complaint in writing so a record is kept of the evidence and information you submit in support of your complaint so your complaint can be more accurately investigated, and a written and transparent record kept for future consideration, including for the Ombudsman if the complaint is not settled to your satisfaction and the matter proceeds for their adjudication.
Note. We comply with equality legislation and make reasonable adjustments to prevent persons with vulnerabilities or disabilities from being placed at a substantial disadvantage, meaning we are able to adjust the in-writing need and you have the right to make a complaint over the phone. Please let us know if you require to make a complaint over the phone. If you complain over the phone and want this as a full formal complaint, please advise us, so the transcript can then be sent for you to confirm the contents.
We can also accommodate a phone call to go through your complaint if you prefer.
Below are the complaint procedure and timescales for dealing with the complaint.
We aim to provide you with an initial outcome following the end of the investigation within 28 days unless time is extended for any delay in you providing any further clarification, information or evidence to allow the investigation actually to commence and for any delay or forwarding the same during the investigation.
All complaints will be dealt with fairly, and within the 28 day timeframe explained below. All offers of redress, where accepted will be actioned within 28 days.
What if I am still not satisfied with the outcome?
If you are dissatisfied with our handling of the complaint and would like us to review how we have dealt with it, In that case, we offer you the right to request that a Partner (or a different Partner, in the event the original complaint was investigated by a Partner) be asked to review the response to your complaint.
A Partner (or a different Partner) will be appointed to conduct a review within 5 working days of your request. The appointed Partner will then have 15 working days to investigate and provide a complete response to you, including an explanation of the reasons behind their decision.
Occasionally, depending on the complexity of the matter, we may request an extension to the timescales quoted above. But we will notify you in writing if that is the case.
If, following the review by a Partner, you are still not content with our response, you can refer the matter either to the Legal Ombudsman or the Council for Licensed Conveyancers, depending on the nature of your complaint (please see below).
Who is the Legal Ombudsmen, and what do they do?
The Legal Ombudsman was established to help resolve disputes between consumers and legal service providers.
The Legal Ombudsman deals with complaints about poor service, some examples of which would be:
• Delays;
• Failure to advise you of significant issues;
• Not responding to e-mails, letters or calls;
• Giving unclear advice;
• Charging an amount you are not happy with;
• Not doing work within the timescale; it should have been done.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
If you have, then you must take your complaint to the Legal Ombudsman:
• No more than one year from the date of the act or omission being complained about or
• No more than one year from the date when you should have realised that there was cause for complaint;
And Within six months of receiving a final response to your complaint.
The Legal Ombudsman can be contacted as follows:
Visit www.legalombudsman.org.uk
Call 0300 555 0333 between 10 am to 4 pm.
Relay UK: 18001 0300 555 0333
Email enquiries@legalombudsman.org.uk
Legal Ombudsman PO BOX 6167, Slough, SL1 0EH
Who is the Council for Licensed Conveyancers (“CLC), and what does it do?
The CLC regulate specialist conveyancing and probate lawyers to protect consumers. The CLC will NOT consider complaints about poor service. They will, however, consider complaints about a lawyer's honesty or ethics, which may breach their code of conduct. Examples of this will include:
• Losing your money;
• Acting dishonestly in giving you advice;
• Continuing to act for you when your interests conflict with those of your conveyancer or another client;
• Discriminating against you.
A complaint can be made using this form: https://www.clc-uk.org/wp-content/uploads/2024/10/CLC-Complaint-Form-2024.pdf
The CLC can be contacted as follows:
Tel: 020 3859 0904
Email: clc@clc-uk.org
Postal address:
Council for Licensed Conveyancers
WeWork
120 Moorgate
London EC2M 6UR
Do I have any other options?
Yes, you can also refer your complaint to an Alternative Dispute Resolution (“ADR”) body under the Alternative dispute resolution directive. You can ask them to mediate and try to resolve the complaint if our internal complaint procedure does not resolve it.
Alternative complaints bodies include one of the following: Ombudsman Services, ProMediate, and ADR Group, which are competent to deal with complaints about legal services should both you and AVRillo wish to use such a scheme.
For example, you can address your complaint about ADR mediation to ProMediate Legal Complaints Service. They are competent in dealing with complaints against legal services providers and can be used if you and AVRillo agree to that scheme.
Their website is http://www.promediate.co.uk/professionals-complaints/consumer-guidance/.
You write to us to confirm whether you agree to use ProMediate or not agree to use ProMediate. Their contact details are:
0203 621 3908 OR
0782 796 1764 OR
You can also contact other ADR groups and review their website for similar information
Head office main address:
257 Green Lanes, London, N13 4XE